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Our reputation is built on Customer Service. Please follow these steps to get help to your questions in the quickest time possible.
STEP
1:
Submit a trouble ticket online. This is usually the fastest way to
receive support!
- Help Desk (submit a trouble ticket online)
STEP
2:
Send an email if you cannot submit a trouble ticket for some reason. (NOTE: This will result in us submitting a trouble ticket for your issue)
- Email - support@yourchoicemonterey.com
STEP
3:
Contact us at our toll-free number. Emergencies Only!
- 877-335-1877
The number above is provided for emergencies only. It is not intended to be used for day-to-day tech-support issues. Emergencies are such things as: Virus infections detected on server, or the server is completely down (usually we are alerted automatically by the server monitoring if it becomes unresponsive). For almost all other tech-support issues trouble tickets will be the best method for receiving help, and provides dated and timestamped documentation for review or proof purposes.
Your Choice Hosting is working hard to earn your business. Our support technicians are here to assist you anytime with all your web hosting needs, problems or questions. YourChoice Hosting has several means of support available, the primary method of support is the help desk located here. This should be the first place you go with a support issue. Any support issue that requires a change to your account, or requires changes on the server must be submitted as a trouble ticket and must go through the help desk. Most trouble tickets are answered within 15 minutes. New web hosting accounts are usually set up within 1-12 hours. We do not offer instant activation on any web hosting plan. Accounts are set up after our authorization process is completed. This has consistently insured the integrity of our customer base.
All accounts require annual billing.
